The Customer Experience

At Vision Direct, we’re often asked to describe our workflow — every step of the process from start to finish and beyond. While each job is truly unique — and treated as such — there are some vital commonalties that define the Vision Direct approach and the steps we take to navigate your experience and deliver the highest quality results each and every time.

Our Mission & Vision

Mission:
To create and implement innovative data-driven solutions that meet the unique demands of businesses utilizing direct mail as a key component of their marketing strategy, supported by continuous investment in technology, systems and personnel.

Vision:
To be the leading provider of custom-crafted, data-driven direct mail solutions to marketers seeking to maximize efficiency, streamline processes and achieve consistently exceptional ROI.

Our Mission & Vision

Mission:
To create and implement innovative data-driven solutions that meet the unique demands of businesses utilizing direct mail as a key component of their marketing strategy, supported by continuous investment in technology, systems and personnel.

Vision:
To be the leading provider of custom-crafted, data-driven direct mail solutions to marketers seeking to maximize efficiency, streamline processes and achieve consistently exceptional ROI.

Your program deserves nothing less from a partner as committed to your success as we are.

Starting with a dedicated Account Manager, Vision Direct remains hands-on from project initiation through to completion, supplementing this support with additional personnel, including a Program Implementation Manager and Production Manager, at critical junctures along the way. When a new project begins, it is reviewed with the entire production team and a workflow document is published for reference. Easily reached via email, your team is there to keep you informed, anticipate your needs and exceed your expectations 24/7.

Your program deserves nothing less from a partner as committed to your success as we are.

Starting with a dedicated Account Manager, Vision Direct remains hands-on from project initiation through to completion, supplementing this support with additional personnel, including a Program Implementation Manager and Production Manager, at critical junctures along the way. When a new project begins, it is reviewed with the entire production team and a workflow document is published for reference. Easily reached via email, your team is there to keep you informed, anticipate your needs and exceed your expectations 24/7.

Steps to successful project management.

Automated Management: File receipt, work order management and activity tracking at every stage
File Verification: Automated acknowledgments confirm file receipt with detailed job scripts reporting record counts, page totals and stock requirements
Integrated Tracking: Ironsides and Midnight production management technology record each print stream’s activity, displayed on large production floor monitors for real-time job and SLA tracking
Work Order Templates: Pre-built templates include barcoded inventory and stock images, ensuring consistent job specifications

2D Barcode Tracking: Each mail piece has a unique 2D barcode for tracking integrity and SLA compliance
SLA Notifications: Tracking begins upon file receipt, alerting supervisors if files are late
Job Monitoring: Supervisors and operators monitor screens displaying job status, SLA and production stages
Verification & Reprints: State-of-the-art equipment reads 2D barcodes to verify piece accuracy at print and insert stages. Jobs aren’t marked complete until all pieces, including reprints, are accounted for
Reporting: Access to over 100 reports on metrics including on-time rates, reprint counts and production time per job

Steps to successful project management.

Automated Management: File receipt, work order management and activity tracking at every stage
File Verification: Automated acknowledgments confirm file receipt with detailed job scripts reporting record counts, page totals and stock requirements
Integrated Tracking: Ironsides and Midnight production management technology record each print stream’s activity, displayed on large production floor monitors for real-time job and SLA tracking
Work Order Templates: Pre-built templates include barcoded inventory and stock images, ensuring consistent job specifications
2D Barcode Tracking: Each mail piece has a unique 2D barcode for tracking integrity and SLA compliance
SLA Notifications: Tracking begins upon file receipt, alerting supervisors if files are late
Job Monitoring: Supervisors and operators monitor screens displaying job status, SLA and production stages
Verification & Reprints: State-of-the-art equipment reads 2D barcodes to verify piece accuracy at print and insert stages. Jobs aren’t marked complete until all pieces, including reprints, are accounted for
Reporting: Access to over 100 reports on metrics including on-time rates, reprint counts and production time per job

For urgent needs, our Fast-Track Service delivers results within 24 hours, pending stock availability, with close-in monitoring by your dedicated Account Manager to ensure seamless, quality service.

Get in touch asap

For urgent needs, our Fast-Track Service delivers results within 24 hours, pending stock availability, with close-in monitoring by your dedicated Account Manager to ensure seamless, quality service.

Get in touch asap

Vision Direct | USPS Promotions and Discounts

U.S. Postal Service promotions & discounts.

With our fingers on the pulse of innovations and offerings from the U.S. Postal Service, we’re also able to proactively identify opportunities that directly benefit you. We’ll even review your mail pieces to uncover additional cost savings and ways to streamline delivery even further.

When we spot such an opportunity – whether it’s a redesign for reduced postage, a switch to a more cost-effective medium or an upcoming postal promotion – we’ll reach out to discuss how we can optimize and improve. Our proactive approach means you’re always informed of potential savings and enhancements without missing a beat.

An ongoing dedication to your success.

At Vision Direct, we’re constantly exploring ways to refine our processes, activating new online tools, simplifying workflows and adding more value.

Our combination of advanced technologies, sophisticated equipment with internal cameras, and the most experienced and professional people in the business lets us deliver an exceptional customer experience marked by accuracy, efficiency, transparency and peace of mind.

How can we help you?

Let’s talk

How can we help you?

Let’s talk